Medical and Health Sector Office Administrator Diploma

Transitioning to post-secondary education can be a challenging task for some students, but this course will help them make the necessary adjustments and set themselves up for success.

By taking this course, students will gain the confidence they need to excel in their chosen diploma program. They’ll learn about the various styles of learning, which will help them identify the approach that works best for them.

Students will also learn how to set effective learning goals for themselves, enabling them to stay on track and make progress toward their academic objectives. Additionally, they’ll learn the art of effective note-taking and test-taking strategies, equipping them with the skills necessary to succeed in any academic setting.

By the end of this course, students will be well-prepared to tackle the challenges of post-secondary education with confidence and ease.

What will you learn:

• Time management.
• Effective notetaking.
• How to prepare and take tests.

In this course, you’ll develop the skills to become an effective and professional public speaker, ensuring that your voice is heard. You’ll learn not only how to create well-structured and impactful oral presentations, but also the techniques for engaging your audience before, during, and after your speech.

Through practical exercises and hands-on training, you’ll master the art of keeping your audience engaged and responding with the right follow-up questions. You’ll also develop confidence in your speaking abilities and learn how to effectively manage your nerves and overcome any fear of public speaking.

By the end of this course, you’ll have the skills and knowledge to deliver compelling speeches that leave a lasting impact on your audience. Whether you’re presenting to a small group or addressing a large audience, you’ll be able to deliver your message with clarity and confidence.

What will you learn:

• Public speaking and how to be an effective listener.
• Research techniques, speech organization and outlining.
• Introduction, conclusion and presentation aids.

Microsoft’s email platform, Outlook is used by offices around the world. Through this program, students will learn to use the program’s file management system, how to edit text, format and print files received as part of incoming mail. These are some of the most common and most used functions of Outlook, ones used daily in an office environment.

What will you learn:

• Setting up new email accounts.
• Assigning categories to tag, label and group messages.
• Use tracking options for messages.
• Set up automatic replies.

The most popular word processing platform in the world for both Windows and Macintosh computers, having a working knowledge of this program is vital to securing an office position. Here you will learn to format and manipulate Word documents through a practical, hands-on approach.

What will you learn:

• Inserting page numbers, reusable building blocks and hyperlinks.
• How to use researcher and clipboard.
• Using field documents.
• Recording, saving, editing and running macro automated tasks.

Using a hands-on approach, students will learn the intricacies of creating a functional spreadsheet using Microsoft Excel. Learn through doing by employing skill-based simulations creates a working understanding of the platform’s complexity while teaching its core features. You will learn to input and format data and then create the formulas to shape that data into usable information. With the data housed within the spreadsheet you make; you will also learn to create a variety of different charts and graphs to best illustrate your findings. Like Word and Outlook, knowing how to use Excel is vital to securing a position in an office environment.

What will you learn:

• Calculate totals using the quick analysis tool.
• Build, edit and run queries.
• Filter and sort data using auto fillers and slicers.
• Adding, changing and forecasting values using Trendlines.

This is a fundamental knowledge and understanding of the human body, necessary for medical office assistants to interact with a clinic’s medical staff. Learn the origin, nature and course of diseases and the clinical procedures to diagnose a patient. Medical terminology and the root of these words will also be examined.

What will you learn:

• Human anatomical terms.
• Medical procedure terminology.
• The language of anatomy, dermatology, gastroenterology, urology, reproduction and gynecology.

In the second course, students will dive deeper into the intricate workings of the human body. The focus will be on understanding the fundamental anatomical structures through detailed descriptions, visual aids, and practical exercises.

By continuing their studies, students will become even better equipped to provide essential support to doctors and nurses in a medical clinic setting. This comprehensive course will help students develop a deeper understanding of the human body and its functions, providing a strong foundation for success in the medical field.

What will you learn:

• The cardiovascular system and its functions.
• The nervous system and what it does.
• Muscles and tendons.
• The eyes and ears.
• The lymphatic and immune systems.
• The endocrine system.

One of the most critical courses in this program is a hands-on training course that focuses on medical transcription. Through practical exercises, students will gain a deeper understanding of medical terminology, allowing them to accurately transpose medical records.

As students work through this course, they’ll have the opportunity to expand their medical vocabulary and gain a thorough understanding of human anatomy, physiology, and organ systems. This comprehensive training will help students become proficient in medical transcription, an essential skill for any successful career in the medical field.

What will you learn:

• How to spell important terms, match and label different categories.
• Compiling similar conditions into matching categories.
• Transcription software and its functions.

This course provides students with the necessary skills to excel as medical assistants in a clinical setting. Students will gain an understanding of the critical role that medical assistants play in the healthcare industry, and the impact they have on patient care.

Through this course, students will learn about their responsibilities as part of a healthcare team, including legal and ethical considerations. They will also gain a deep understanding of medical records and documentation procedures, which are crucial aspects of medical assisting.

Additionally, the importance of electronic communication in a medical office setting will be examined, highlighting the vital role technology plays in modern healthcare. By completing this comprehensive course, students will be well-prepared to succeed as medical assistants and make a meaningful impact in the healthcare industry.

What will you learn:

• Medical assisting.
• The health care team, professionalism and interpersonal communication.
• Legal and ethical issues.
• Electronic communication and records documentation.edc 

In this course, students will have the opportunity to develop essential administrative and clinical skills required to succeed in a medical clinic setting.

Students will learn about the complexities of infection control practices and safety, which are crucial to maintaining a safe and healthy environment for patients and staff alike. They’ll also gain a deep understanding of how to run a patient reception area effectively, ensuring that patients receive the care and attention they need.

Clinical skills will also be emphasized, including how to measure vital signs accurately and take patient inquiries over the telephone while following proper protocol. By the end of this course, students will have developed a well-rounded skillset that will enable them to make a significant contribution to any medical clinic.

What will you learn:

• Infection control.
• Safety and patient reception.
• Treatment areas and patient assisting.
• Vital signs and measurement (height, weight and blood pressure).

In this course, students will learn how to prepare, review, and submit medical bills accurately and efficiently on behalf of a medical clinic or facility.

Through hands-on training, students will gain a deep understanding of the leading Electronic Medical Record system software used in offices and medical clinics. They’ll learn how to navigate the system effectively, ensuring that medical bills are processed accurately and promptly.

By the end of this course, students will be proficient in medical billing and equipped with the skills necessary to make a valuable contribution to any medical facility.

What will you learn:

• Provider-based medical billing.
• Health Insurance payment.
• The International Classification of Disease codes.
• The Healthcare Common Procedure Coding System.
• Billing for office, inpatient and nursing facilities.
• Claims submissions and Denials and Appeals for insurance claims.

This course is essential for students who aspire to work in a hospital environment, as it equips them with the critical skills necessary to ensure the smooth operation of hospitals.

Throughout this course, students will learn how to transcribe physicians’ orders accurately and efficiently, ensuring that patients receive the care they need. They’ll also gain a deep understanding of patient registration procedures, which are critical to the smooth functioning of any hospital.

Students will learn how to maintain patient charts accurately, allowing physicians and nurses to access crucial patient information quickly. Additionally, they’ll learn how to schedule patients for procedures such as tests or surgery, ensuring that patients receive the care they need promptly. By the end of this course, students will be well-prepared to make a meaningful contribution to any hospital.

What will you learn: 

• Patient verifications.
• Confirm drug orders.
• Creating and filling out forms for laboratory work and diagnostic imaging. 

This particular module is designed for students who already have a basic understanding of first aid. The course will cover a range of topics, including medical and legal aspects of first aid, spinal injuries, environmental emergencies, bone and joint injuries, abdominal and chest injuries, burns, respiratory emergencies, and more.

Upon successful completion of this module, students will receive a certification that is valid for three years. This certification will provide them with the confidence and expertise to handle emergencies effectively and efficiently, potentially saving lives in the process. This module is just one part of a larger course, which provides students with a comprehensive understanding of first aid and emergency response.

What will you learn:

• Time management.
• Effective notetaking.
• How to prepare and take tests.

In this course, you’ll learn how to find the right job opportunities and how to present your skills in a way that stands out to potential employers. We’ll guide you through the application process, providing tips on how to craft an impressive resume and cover letter that effectively showcase your skills and experience.

You’ll also learn how to prepare for job interviews, including what questions to expect and how to answer them confidently.

What will you learn:

• How to plan, write and format a complete resume.
• Finding the right jobs for you.
• Presentation skills for the interview process.