Help Center & Knowledge Base
Payments & Refunds
Our programs allow for a great deal of flexibility for your schedule. You can purchase a course from NeoCanada and complete it at your own pace.
- While our diploma programs typically take 1 year to complete, you have access for up to 2 years. You can request a refund within 7 days of your purchase.
- While our MicroDiploma programs typically take between 3-8 weeks to complete, you have access for up to 1 year. You can request a refund within 5 days of your purchase.
- While our module courses typically take between 1-5 weeks to complete, you have access for up to 6 months. You can request a refund within 3 days of your purchase.
- Modules have a 3-day refund policy where the entirety of the course cost will be refunded. The textbook cost is non-refundable. For example, if the course is $300 and the textbook cost is $50, you will be refunded $250.
- MicroDiplomas have a 5-day refund policy where the entirety of the course cost will be refunded. The textbook cost is non-refundable.
- Diplomas have a 7-day trial period with the same refund policy as the MicroDiploma
- We offer free courses and recommend students take them as a way to ensure they are comfortable with the platform and the curriculum delivery.
Click here to view our refund policy.
Click here to request a refund.
You do not need to sign up with a credit card to access the free courses, but you will need to create a MyNeoCanada account.
A receipt for your payment will be sent to the email address you provided.