Hospitality Business Management Diploma

Credential: Diploma

Diplomas focus on a distinct
discipline and are intended
to give students a practical
education to develop greater

Do you enjoy helping people and being in the public eye? This diploma course in Hospitality Business Management offers a curriculum focusing on the critical aspects of the hospitality industry. It has been designed to teach you the necessary knowledge and skills to manage various hotel parts, including front office, security, housekeeping, human resources, facilities management and design, and accounting.

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About This Program

Feeling nervous about transitioning to post-secondary education and the workforce? Look no further than this course, which is designed to prepare students for success in both academic and professional settings. Explore different learning styles and effective goal-setting strategies, as well as learn note-taking techniques and testing methods to excel in your studies and career. This program is designed to provide you with essential skills to enhance your learning experience and thrive in your chosen career path.

What you will learn:

  • Identify traits of a successful master’s student.
  • Develop a growth mindset and goal-setting techniques.
  • Explain the advantages of notetaking during reading.
  • Outline effective test preparation strategies.

An introductory course to Microsoft’s Outlook, the most commonly used email platform by businesses and individuals alike. Commonly found in offices around the world, this program teaches the most used functions of Outlook and ones you would be expected to know and understand when working in a business environment. You will learn how to use the program’s file management system and edit text and both format and print files received as part of incoming mail.

What will you learn:

  • Creating new email accounts.
  • Designate categories to tag, label and group messages.
  • How to use tracking options for messages.
  • Create and activate automatic replies.

The world’s most popular word processing software, having a working understanding of Microsoft Word is a must for anyone aspiring to work in business. Whether you’re using Windows or Macintosh computers, this course instructs on how to format and manipulate Word documents through practical, hands-on training. Upon successful completion, you will easily use the platform and all its complexities.

What will you learn:

  • Inserting page numbers, reusable building blocks and hyperlinks.
  • How to use researcher and clipboard.
  • Using field documents.
  • Recording, saving, editing and running macro automated tasks.

In this course, students learn to effectively manage and evaluate a hotel’s front office functions, which are crucial to the success of any hotel. The course covers the technical aspects of front office management and emphasizes the importance of exceptional guest service. Students learn to organize, perform, and evaluate front office operations, such as managing guest reservations, handling guests’ arrival and departures, and maintaining accurate records. The course will also explore the significance of effective communication skills, problem-solving abilities, and customer service in the hospitality industry.

What will you learn:

  • Assess Property Management Systems.
  • Elucidate the responsibilities of the Sales Department in the Reservation process.
  • Outline the steps involved in the Registration Process.
  • Examine the basic principles of Accounting.

In this course, you will explore the importance of developing a personalized security program for a hotel. The curriculum covers a broad range of topics, including security and safety equipment, protocols, and measures. You will also learn to ensure guest safety and implement internal security measures to protect hotel assets. Additionally, the course provides insights into risk management and loss prevention strategies to minimize threats and vulnerabilities. Furthermore, students are introduced to Occupational Safety and Health Administration (OSHA) regulations that apply to lodging properties. By the end of this course, students will have a strong understanding of the challenges and best practices involved in developing effective hotel security programs.

What will you learn:

  • Safety and security responsibilities hotels have to ensure a safe environment for guests and employees.
  • The significance of security measures such as closed-circuit television, communication systems, alarm systems, and elevator security in ensuring hotel security.
  • Identify potential fire safety hazards in hotels and the various measures and equipment that hotels use to prevent and address such risks.
  • The different strategies for managing employee safety in hotels and how hotels can establish a safety committee to ensure effective management.

This course provides students with an overall understanding of the organization and structure of a hotel and the hospitality industry. It covers an array of topics that are essential to building a strong foundation for managing hotels, restaurants, clubs, cruise ships, and casino hotels.

Throughout the course, students will explore business ethics and the various factors that contribute to maintaining ethical business practices in the hospitality industry. You will also learn about franchising and management contracts, which are popular business models in the industry.

Other critical aspects of the course are examining areas of management responsibility, such as human resources, marketing and sales, and advertising. Students learn the various tasks and responsibilities that come with each of these areas, and how they can be effectively managed to ensure the success of a hospitality business.

In addition, the course will also cover important industry trends and challenges, providing students with a complete understanding of the hospitality industry’s landscape. With the knowledge and skills gained from this course, students will be well-equipped to navigate the complex and dynamic world of hospitality management.

What will you learn:

  • Analysis of the challenges associated with managing and marketing in the hospitality industry.
  • Explanation of the organizational structure of hotels and how they operate.
  • Description of the nature of the travel and tourism industry and its key players.
  • List the four critical strategies for effective leadership in the hospitality industry.

Learn the key principles and practices of housekeeping management, essential to ensuring a clean, comfortable, and safe environment for hotel guests. The course focuses on how these principles apply to all aspects of the hospitality industry, including hotels, resorts, and other lodging establishments. You will gain a thorough understanding of the role of housekeeping in maintaining the overall quality of a guest’s experience, including the importance of effective communication and collaboration with other departments, such as the front office, maintenance, and food and beverage, in achieving this goal. Additionally, the course covers topics such as cleaning and maintenance procedures, inventory and equipment management, and sustainability practices in housekeeping.

What will you learn:

  • The importance of implementing environmentally friendly policies in the hospitality industry and providing a list of “green” strategies and organizations that can help hospitality properties be responsible stewards of the environment.
  • Housekeeping’s role in hotel security including theft prevention, key control, lost and found procedures, and emergency protocols.
  • The general care considerations for various types of furniture and fixtures found in a hotel’s public areas, guestrooms, and staff areas.
  • Safety concerns related to cleaning and using guest bathrooms in a hotel setting.

This course focuses on the management of human resources in the hospitality industry. As a people-centric field, it is crucial to understand how to effectively manage employees who provide services within a hospitality operation. You will learn about the various U.S. employment and workplace laws that apply to the industry and explore the latest techniques for attracting and retaining top talent while ensuring maximum productivity.

What will you learn:

  • The advantages and disadvantages of internal and external recruiting methods are discussed.
  • The importance of diversity, equity, and inclusion in an organization is described.
  • General performance appraisal issues are described, and the functions of performance appraisals are summarized.

This course provides students with a comprehensive overview of the organization and structure of various hospitality establishments, including hotels, restaurants, clubs, cruise ships, and casino hotels. Among the explored are business ethics, franchising, management contracts, and various areas of management responsibility, including human resources, marketing and sales, and advertising. Upon successful completion, students will have a fundamental understanding of the various components that make up a successful hospitality operation.

What will you learn:

  • Describe the influence of Government and Professional Organizations in the hotel and lodging industry.
  • Define Twenty-First-Century Bookkeeping.
  • Provide an overview of the computerized accounting system.
  • Provide a Breakdown of the Restaurant Income Statement.

The primary focus of this course is computer-based property management systems used in the front and back-office areas throughout the hospitality industry. There is also an overview of the features of computerized restaurant management systems. Students will be introduced to a range of topics, including hotel sales computer applications, revenue management strategies, and accounting applications relevant to the industry. By the end of the course, students will have a comprehensive understanding of how technology is used to manage and streamline hotel operations, drive sales, and enhance the customer experience.

What will you learn:

  • Understand the functions of Central Reservation Systems.
  • Compare Group Guestroom Sales and Function Room Sales.
  • Explain the Advantages of Electronic Data Processing.

The primary objective of this course is to equip students with the necessary supervisory skills required to excel in a career in the hospitality industry. The course content covers a range of topics such as conflict management, motivation, onboarding, the costs and benefits of training, and the impact of technology and social media on recruiting and reference checks. Upon completion of this course, students will have gained valuable insight and knowledge on how to effectively manage and lead teams, create a positive work environment, and stay up to date with the latest trends and practices in the industry.

What will you learn:

  • Understand important supervisory responsibilities.
  • The role of training within an organization and the supervisor’s role in training.
  • The importance and manner of dispensing disciplinary action.
  • Why supervisors must get to know their employees and identify employee motivation problems.

This course focuses on the implementation of effective management and operational tactics for food service operations. Students learn how to improve quality standards while simultaneously reducing expenses, and how technology can be utilized to provide guests with greater value for their dining experiences while improving overall efficiency. The course covers a range of topics, including the use of technology and food service equipment, nutrition and dining out, social media, personal selling, advertising, organizational culture and core values, account settlement, and the use of technology for guest orders. By the end of the course, students will have gained a comprehensive understanding of the strategies and tools necessary to succeed in food service management and operations, including how to utilize technology to enhance the customer experience and improve efficiency.

What will you learn:

  • Distinguish between commercial and non-commercial food service operations.
  • Identify dietary concerns related to calories, fats and cholesterol, sodium, carbohydrates, food allergies, and vegetarian diets.
  • Know the benefits of standard recipes, and explain the procedures involved in using standard recipes.
  • List and discuss important accounting tasks typically performed by software programs.

This course takes a practical and customer-oriented approach to effectively marketing hotels and restaurants, going beyond mere theory. Students will explore the “four Ps” of marketing (price, product, promotion, and place) as they relate to specific market segments, providing a customer-focused perspective. Through case studies and practical exercises, students will gain hands-on experience in developing effective marketing strategies that consider the unique needs and preferences of different customer segments. By the end of the course, students will have gained a comprehensive understanding of the principles and techniques necessary to successfully market hotels and restaurants, and how to apply them in a real-world setting.

What will you learn:

  • Evaluate the five steps of a marketing plan.
  • Explain the five steps in the presentation sales call.
  • Classify the different types of advertising.
  • Compare the needs of the different traveller types.

This program aims to equip students with the necessary skills to deliver effective and professional oral presentations by focusing on proper speaking techniques. Throughout the course, you will learn the essential components of a successful presentation, including what to do before, during, and after you speak. Additionally, the course will emphasize the importance of designing effective visual aids to complement the verbal presentation.

What will you learn:

  • Effective listening.
  • Researching speech in the digital age.
  • How to select a topic and organize your points.
  • Presentation aids and how to deliver a speech.

It is an important skill for students to show potential employers why they are the perfect candidate for the job. This unique course is designed to give students the edge they are looking for when it comes to securing their dream job.

Communication is the key to this course and the most important factor for you to learn before entering the job search process. Get detailed instruction on how to plan, write, and complete eye-catching resumes that make it to the top of the pile with potential employers. Learn to navigate the job market to find the right opportunities, ones that align with your skills, interests, and career goals.

Then there are the skills you will need for the in-person part of the process, one that will help you leave a lasting impression as you progress through the interview process. Learn to present yourself confidently, how to engage with interviewers, and put forward your strengths and qualifications that will land you the job. Through a series of interactive exercises, you will get the opportunity to practice your new skills as well as be instructed on how to develop a strong, online presence.

By the end of the course, students will develop the communication skills needed to thrive in today’s job market and take on any job application process with confidence.

What You Will Learn:

  • Creating a strong resume and LinkedIn profile.
  • The AIDA (Awareness, Interest, Desire, and Action) approach to cover letters.
  • The sequence of job interviews.
  • Preparation for a job interview.

Program Objectives:

The Hospitality Business Management Diploma program provides students with a technical understanding of what it takes to run a hotel, motel or other hospitality industry lodging. Learn the intricate workings that go into the day-to-day functions in the hospitality industry from guest services to facility management. You will get a solid understanding of the workings of both the front and back of the house as well as managing staff, all to ensure guests have a pleasant experience while staying at your establishment.


All diploma courses have different grading systems. For most, it is a combination of homework, assignments, quizzes and exams.  Some course grading is 100% based on assignments or exams. 

  • 40% Homework – Review each chapter covered.
  • 30% Quizzes – These will test your comprehension of the course material.
  • 30% Final Exams – One exam following the course
Average Duration

43 weeks at 20 hours per week.


All courses are taught in English.

Global Applications

Apply your new knowledge and skills around the World.

Textbook Included

World-class textbooks are available with no extra cost.

Transfer Credits

Module credits you have completed can be put towards a Diploma.

Program Textbooks

Below is a selection of textbooks students will use when taking this course. Our textbooks are painstakingly selected for their industry-standard content and authors who are considered leaders in their respective fields. 

Hospitality Today: An Introduction

This textbook provides readers with a comprehensive introduction to the many entities that make up the hospitality industry, as well as an overview of today's hot issues, including ethical challenges and management concerns. Numerous examples, exhibits, and statistics give readers an up-to-date look at the dynamic hospitality field. The eighth edition has been updated throughout to reflect new industry trends, management practices, and the effect of technology and social media on various aspects of hospitality. New topics include boutique/lifestyle hotels, Airbnb, global distribution systems, event technology, emotional labour, and Internet advertising.


Angelo M. Rocco:  Associate Dean of the School of Hospitality and Tourism Management at Florida International University. Before that Professor Angelo was the manager of Laventhol and Horwath's Management Advisory Services division in New York City. For six years he was responsible for supervising and conducting economic feasibility studies, operation and control analyses for hotels and restaurants, and tourism studies in the United States, Canada and the Caribbean. He worked in various management positions with Aramark, the food service management company and with Loews Hotels he assisted in opening the Americana Hotel of San Juan, Puerto Rico where he was both the Director of Food and Beverage and the Director of Catering.

Managing Front Office Operations

Managing Front Office Operations provides an overview of a hotel’s front office and the role it plays in creating memorable guest experiences. Readers learn how the front office interacts with other departments, strategies to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.

The tenth edition includes sections on the impact of technology on hotel operations, including social media, mobile services, device connectivity, mobile payments, and the Internet of Things. There is a discussion of key cards and keyless entry technology. The section on income statements reflects the most recent edition of the Uniform System of Accounts for the Lodging Industry.


Michael L. Kasavana: A professor at Michigan State University, who continues his research into the current and near-future developments of electronic commerce, information technology, and transaction processing methodology relative to the hospitality industry. Dr. Kasavana has authored or co-authored six books and a host of academic and industry journal articles. In addition, he has also created a series of online instructional materials and software products.

Management of Food and Beverages

This textbook discusses updated industry trends, technology advancements, increased emphasis on the social responsibility of sustainability, and other recent developments in the industry. Learn new digital marketing strategies with step-by-step guidelines to respond professionally to all feedback on social media sites. Learn about designing menus that can be accessed through electronic devices and decode an analysis of your menu to outshine the competition, differentiate your brand, and increase sales.


Jack D. Ninemeier: Professor emeritus in The School of Hospitality Business at Michigan State University. His experience includes more than thirty years of university teaching at Michigan State University and the University of New Orleans, seven years of service as a state-level administrator of a feeding program serving more than 350,000 meals daily, and four years of experience in various positions in commercial food service operations. Additionally, he was a Research Consultant for the Educational Institute of the American Hotel & Lodging Association for twelve years.

Build Job-ready Skills To Succeed Globally

Take advantage of an increasing job market inside and outside your country.


Job Postings

₹6 LPA

Average salary

Job Opportunities

Hotel Manager
Food & Beverage Manager
Event Manager
Front Office Manager
Executive Chef
7.25 LPA
5.75 LPA
7.5 LPA


These statistics are from
and from February, 2023 and may
not represent current employment numbers.


Job Postings

₱ 1,200,000*

Average salary

Job Opportunities

Hotel Manager
Food & Beverage Manager
Event Manager
Front Office Manager
Executive Chef
₱ 3,000,000
₱ 1,000,000
₱ 750,000
₱ 540,000
₱ 750,000


These statistics are from
from February, 2023 and may not represent
current employment numbers.


Job Postings

$61,000 CAD*

Average salary

Job Opportunities

Hotel Manager
Food & Beverage Manager
Event Manager
Front Office Manager
Executive Chef
$ 76,000
$ 60,000
$ 60,000
$ 48,000
$ 62,000


These statistics are from
from February, 2023 and may not represent
current employment numbers.

Skills You Will Gain

  • Accounting

  • Management

  • Design

  • Public Speaking

  • Human Resources

  • Planning

  • Marketing

Enroll Now To Start Today

Hospitality Business Management Diploma


All Taxes and Fees Included

Exclusive Benefits of a Sundance College Diploma

Sundance College Logo

Recognized Canadian Education
By completing this course, you will earn recognized Canadian educational credentials in this subject. Canadian post-secondary institutions are considered some of the best and most affordable academic institutions in the world.

Priority Support
All Sundance College students have access to priority technical support with regards to their online learning. 

Credits Transfer to all Sundance Colleges within Canada
All module credits are transferable. They may be used to complete all applicable Sundance College Diploma Programs.

Shareable Certificate upon completion
You can share your module on your LinkedIn profile, on printed resumes, CVs, or other documents.


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Everything depends on your experience, location, industry, and the job market itself.

According to data from the U.S. Bureau of Labor Statistics and PayScale, the average salary for a Hotel Manager in the United States is around $55,000 per year. The average salary for an Event Planner in the United States is around $50,000 per year. The average salary for a Restaurant Manager in the United States is around $50,000 per year.

Providing guests with exceptional service on their vacations, work trips, and restaurant visits utilizes skills that are in high demand and will further increase in importance in the future. Get a leg-up on the competition with a Diploma in Hospitality Management from NeoCanada, and put your knowledge and skills into practical use wherever you are in the world.

Online learning is user-centric. Students can study at their own pace, repeat assessments, and take breaks when needed. This helps students to balance their work, education, and family without feeling overwhelmed.

Online learning is accessible. Students only need a space to work with a connection to the internet. Anyone can turn their home into a classroom with Online Learning!

Online learning costs less. NeoCanada doesn’t have classrooms, so we can charge less for the exact same learning materials that are used in Canadian Colleges and Universities. Students also save money because they don’t have to pay for transportation between the classroom and their residences.

‘Four in five Canadian post-secondary students feel the COVID-19 pandemic has fundamentally changed their expectations of a higher education experience and want a tertiary education that matches their digital lifestyle, finds new poll research by KPMG in Canada.’

Absolutely! NeoCanada is always open; you can access your course materials in the morning, afternoon, or nighttime. This helps you schedule your learning in ways that work best for you, ensuring that you have the time to complete your studies.

Canada is known for its educational excellence. This is why Canada is one of the top education destinations in the world, with over 620,000 international students enrolled.

Canadian education is recognized and highly valued around the world; employers know that it’s an accomplishment to receive a credential from a Canadian Institution.

Graduates from Canadian post-secondary institutions have higher employability rates, making them more competitive in the job market both domestically and globally.

Diplomas focus on a distinct discipline and are intended to give students a practical education to develop greater knowledge. Graduates of Diploma Programs have proven themselves to be capable individuals and are highly valuable to employers.

  • Diplomas are comprised of 4-7 MicroDiplomas

MicroDiplomas are a section of a Diploma. They are intended for students who want to upgrade their skills or get a comprehensive education in a new subject.

  • MicroDiplomas are comprised of 2-4 courses.

Modules provide students with knowledge of a single subject and are an excellent way for students to try out online education and learn something new.

You get all the benefits of a Canadian education without the travel, lodging, or time spent away from home that traditional in-person Canadian schools incur on foreign learners. You can remain in your country with your friends, family, and support networks without interrupting your current job or lifestyle. 

NeoCanada provides educational services designed to assist students in improving their qualifications and credentials for potential immigration to Canada. Our courses are designed to educate and equip you with the necessary skills and knowledge to find employment once you arrive in Canada, but we do not guarantee any specific immigration outcomes.

NeoCanada is not an immigration consulting firm or an immigration service provider. We do not provide legal advice, immigration advice, or assistance in the immigration application process. Our services are solely focused on education and skill enhancement.

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