Hospitality Business Management Diploma

Feeling nervous about transitioning to post-secondary education and the workforce? Look no further than this course, which is designed to prepare students for success in both academic and professional settings. Explore different learning styles and effective goal-setting strategies, as well as learn note-taking techniques and testing methods to excel in your studies and career. This program is designed to provide you with essential skills to enhance your learning experience and thrive in your chosen career path.

What you will learn:

• Identify traits of a successful master’s student.
• Develop a growth mindset and goal-setting techniques.
• Explain the advantages of notetaking during reading.
• Outline effective test preparation strategies.

An introductory course to Microsoft’s Outlook, the most commonly used email platform by businesses and individuals alike. Commonly found in offices around the world, this program teaches the most used functions of Outlook and ones you would be expected to know and understand when working in a business environment. You will learn how to use the program’s file management system and edit text and both format and print files received as part of incoming mail.

What will you learn:

• Creating new email accounts.
• Designate categories to tag, label and group messages.
• How to use tracking options for messages.
• Create and activate automatic replies.

The world’s most popular word processing software, having a working understanding of Microsoft Word is a must for anyone aspiring to work in business. Whether you’re using Windows or Macintosh computers, this course instructs on how to format and manipulate Word documents through practical, hands-on training. Upon successful completion, you will easily use the platform and all its complexities.

What will you learn:

• Inserting page numbers, reusable building blocks and hyperlinks.
• How to use researcher and clipboard.
• Using field documents.
• Recording, saving, editing and running macro automated tasks.

In this course, students learn to effectively manage and evaluate a hotel’s front office functions, which are crucial to the success of any hotel. The course covers the technical aspects of front office management and emphasizes the importance of exceptional guest service. Students learn to organize, perform, and evaluate front office operations, such as managing guest reservations, handling guests’ arrival and departures, and maintaining accurate records. The course will also explore the significance of effective communication skills, problem-solving abilities, and customer service in the hospitality industry.

What will you learn:

• Assess Property Management Systems.
• Elucidate the responsibilities of the Sales Department in the Reservation process.
• Outline the steps involved in the Registration Process.
• Examine the basic principles of Accounting.

In this course, you will explore the importance of developing a personalized security program for a hotel. The curriculum covers a broad range of topics, including security and safety equipment, protocols, and measures. You will also learn to ensure guest safety and implement internal security measures to protect hotel assets. Additionally, the course provides insights into risk management and loss prevention strategies to minimize threats and vulnerabilities. Furthermore, students are introduced to Occupational Safety and Health Administration (OSHA) regulations that apply to lodging properties. By the end of this course, students will have a strong understanding of the challenges and best practices involved in developing effective hotel security programs.

What will you learn:

• Safety and security responsibilities hotels have to ensure a safe environment for guests and employees.
• The significance of security measures such as closed-circuit television, communication systems, alarm systems, and elevator security in ensuring hotel security.
• Identify potential fire safety hazards in hotels and the various measures and equipment that hotels use to prevent and address such risks.
• The different strategies for managing employee safety in hotels and how hotels can establish a safety committee to ensure effective management.

This course provides students with an overall understanding of the organization and structure of a hotel and the hospitality industry. It covers an array of topics that are essential to building a strong foundation for managing hotels, restaurants, clubs, cruise ships, and casino hotels.

Throughout the course, students will explore business ethics and the various factors that contribute to maintaining ethical business practices in the hospitality industry. You will also learn about franchising and management contracts, which are popular business models in the industry.

Other critical aspects of the course are examining areas of management responsibility, such as human resources, marketing and sales, and advertising. Students learn the various tasks and responsibilities that come with each of these areas, and how they can be effectively managed to ensure the success of a hospitality business.

In addition, the course will also cover important industry trends and challenges, providing students with a complete understanding of the hospitality industry’s landscape. With the knowledge and skills gained from this course, students will be well-equipped to navigate the complex and dynamic world of hospitality management.

What will you learn:

• Analysis of the challenges associated with managing and marketing in the hospitality industry.
• Explanation of the organizational structure of hotels and how they operate.
• Description of the nature of the travel and tourism industry and its key players.
• List the four critical strategies for effective leadership in the hospitality industry.

Learn the key principles and practices of housekeeping management, essential to ensuring a clean, comfortable, and safe environment for hotel guests. The course focuses on how these principles apply to all aspects of the hospitality industry, including hotels, resorts, and other lodging establishments. You will gain a thorough understanding of the role of housekeeping in maintaining the overall quality of a guest’s experience, including the importance of effective communication and collaboration with other departments, such as the front office, maintenance, and food and beverage, in achieving this goal. Additionally, the course covers topics such as cleaning and maintenance procedures, inventory and equipment management, and sustainability practices in housekeeping.

What will you learn:

• The importance of implementing environmentally friendly policies in the hospitality industry and providing a list of “green” strategies and organizations that can help hospitality properties be responsible stewards of the environment.
• Housekeeping’s role in hotel security including theft prevention, key control, lost and found procedures, and emergency protocols.
• The general care considerations for various types of furniture and fixtures found in a hotel’s public areas, guestrooms, and staff areas.
• Safety concerns related to cleaning and using guest bathrooms in a hotel setting.

This course focuses on the management of human resources in the hospitality industry. As a people-centric field, it is crucial to understand how to effectively manage employees who provide services within a hospitality operation. You will learn about the various U.S. employment and workplace laws that apply to the industry and explore the latest techniques for attracting and retaining top talent while ensuring maximum productivity.

What will you learn:

• The advantages and disadvantages of internal and external recruiting methods are discussed.
• The importance of diversity, equity, and inclusion in an organization is described.
• General performance appraisal issues are described, and the functions of performance appraisals are summarized.

This course provides students with a comprehensive overview of the organization and structure of various hospitality establishments, including hotels, restaurants, clubs, cruise ships, and casino hotels. Among the explored are business ethics, franchising, management contracts, and various areas of management responsibility, including human resources, marketing and sales, and advertising. Upon successful completion, students will have a fundamental understanding of the various components that make up a successful hospitality operation.

What will you learn:

• Describe the influence of Government and Professional Organizations in the hotel and lodging industry.
• Define Twenty-First-Century Bookkeeping.
• Provide an overview of the computerized accounting system.
• Provide a Breakdown of the Restaurant Income Statement.

The primary focus of this course is computer-based property management systems used in the front and back-office areas throughout the hospitality industry. There is also an overview of the features of computerized restaurant management systems. Students will be introduced to a range of topics, including hotel sales computer applications, revenue management strategies, and accounting applications relevant to the industry. By the end of the course, students will have a comprehensive understanding of how technology is used to manage and streamline hotel operations, drive sales, and enhance the customer experience.

What will you learn:

• Understand the functions of Central Reservation Systems.
• Compare Group Guestroom Sales and Function Room Sales.
• Explain the Advantages of Electronic Data Processing.

The primary objective of this course is to equip students with the necessary supervisory skills required to excel in a career in the hospitality industry. The course content covers a range of topics such as conflict management, motivation, onboarding, the costs and benefits of training, and the impact of technology and social media on recruiting and reference checks. Upon completion of this course, students will have gained valuable insight and knowledge on how to effectively manage and lead teams, create a positive work environment, and stay up to date with the latest trends and practices in the industry.

What will you learn:

• Understand important supervisory responsibilities.
• The role of training within an organization and the supervisor’s role in training.
• The importance and manner of dispensing disciplinary action.
• Why supervisors must get to know their employees and identify employee motivation problems.

This course focuses on the implementation of effective management and operational tactics for food service operations. Students learn how to improve quality standards while simultaneously reducing expenses, and how technology can be utilized to provide guests with greater value for their dining experiences while improving overall efficiency. The course covers a range of topics, including the use of technology and food service equipment, nutrition and dining out, social media, personal selling, advertising, organizational culture and core values, account settlement, and the use of technology for guest orders. By the end of the course, students will have gained a comprehensive understanding of the strategies and tools necessary to succeed in food service management and operations, including how to utilize technology to enhance the customer experience and improve efficiency.

What will you learn:

• Distinguish between commercial and non-commercial food service operations.
• Identify dietary concerns related to calories, fats and cholesterol, sodium, carbohydrates, food allergies, and vegetarian diets.
• Know the benefits of standard recipes, and explain the procedures involved in using standard recipes.
• List and discuss important accounting tasks typically performed by software programs.

This course takes a practical and customer-oriented approach to effectively marketing hotels and restaurants, going beyond mere theory. Students will explore the “four Ps” of marketing (price, product, promotion, and place) as they relate to specific market segments, providing a customer-focused perspective. Through case studies and practical exercises, students will gain hands-on experience in developing effective marketing strategies that consider the unique needs and preferences of different customer segments. By the end of the course, students will have gained a comprehensive understanding of the principles and techniques necessary to successfully market hotels and restaurants, and how to apply them in a real-world setting.

What will you learn:

• Evaluate the five steps of a marketing plan.
• Explain the five steps in the presentation sales call.
• Classify the different types of advertising.
• Compare the needs of the different traveller types.

This program aims to equip students with the necessary skills to deliver effective and professional oral presentations by focusing on proper speaking techniques. Throughout the course, you will learn the essential components of a successful presentation, including what to do before, during, and after you speak. Additionally, the course will emphasize the importance of designing effective visual aids to complement the verbal presentation.

What will you learn:

• Effective listening.
• Researching speech in the digital age.
• How to select a topic and organize your points.
• Presentation aids and how to deliver a speech.

It is an important skill for students to show potential employers why they are the perfect candidate for the job. This unique course is designed to give students the edge they are looking for when it comes to securing their dream job.

Communication is the key to this course and the most important factor for you to learn before entering the job search process. Get detailed instruction on how to plan, write, and complete eye-catching resumes that make it to the top of the pile with potential employers. Learn to navigate the job market to find the right opportunities, ones that align with your skills, interests, and career goals.

Then there are the skills you will need for the in-person part of the process, one that will help you leave a lasting impression as you progress through the interview process. Learn to present yourself confidently, how to engage with interviewers, and put forward your strengths and qualifications that will land you the job. Through a series of interactive exercises, you will get the opportunity to practice your new skills as well as be instructed on how to develop a strong, online presence.

By the end of the course, students will develop the communication skills needed to thrive in today’s job market and take on any job application process with confidence.

What You Will Learn:

• Creating a strong resume and LinkedIn profile.
• The AIDA (Awareness, Interest, Desire, and Action) approach to cover letters.
• The sequence of job interviews.
• Preparation for a job interview.