Learn One of Canada’s Most in Demand Jobs and Become a Medical Office Administrator

Medical Office Administration Diploma

Credential: Diploma

Diplomas focus on a distinct
discipline and are intended
to give students a practical
education to develop greater

Become a vital member of any healthcare facility, assisting with administrative and technical duties as well as patient care.

Offered By

About This Program

Making the transition to post-secondary education can be a daunting task for some but with this course, a student can make the necessary adjustments to set themselves up for success. You have chosen a diploma program, now do the work with confidence. Study the unique styles of learning, how to set learning goals for yourself and how to be an effective note and test taker.

What will you learn:

  • Time management
  • Effective notetaking
  • How to prepare and take tests

Learn to make your voice heard with this course that will turn you into an effective and professional public speaker. Not only will you learn how to craft a proper oral presentation, but you will also master what to do before, during and after a speech so your audience stays engaged and asked the right follow-up questions.

What will you learn:

  • Public speaking and how to be an effective listener
  • Research techniques, speech organization and outlining
  • Introduction, conclusion and presentation aids

This course aims to prepare you with a solid foundation in essential English language skills that will help you succeed in today’s dynamic business world. Throughout the duration of the course, you will explore and gain a deeper understanding of syntax, grammar, and spelling, which can make a difference in setting you apart from other job candidates. The course also focuses on hands-on training, so you can develop practical editing skills for business documents. You’ll get to practice using standardized proofreading marks- symbols and notations used to identify areas requiring editing- that are widely accepted in the industry. The ultimate goal is to equip you with the skills and knowledge you need to secure a fulfilling career in your chosen field.

What You Will Learn:

  • Skill required for proofreading to edit documents
  • The principles associated with on-screen proofreading and how to apply them effectively
  • Standard abbreviation rules and how they can enhance clarity and readability in writing
  • Find and fix errors in the pronoun-antecedent agreement to improve the clarity of written communication

Microsoft’s email platform, Outlook is used by offices around the world. Through this program, students will learn to use the program’s file management system, how to edit text, format and print files received as part of incoming mail. These are some of the most common and most used functions of Outlook, ones used daily in an office environment.

What will you learn:

  • Setting up new email accounts.
  • Assigning categories to tag, label and group messages.
  • Use tracking options for messages.
  • Set up automatic replies.

The most popular word processing platform in the world for both Windows and Macintosh computers, having a working knowledge of this program is vital to securing an office position. Here you will learn to format and manipulate Word documents through a practical, hands-on approach.

What will you learn:

  • Inserting page numbers, reusable building blocks and hyperlinks.
  • How to use researcher and clipboard.
  • Using field documents.
  • Recording, saving, editing and running macro automated tasks.

Using a hands-on approach, students will learn the intricacies of creating a functional spreadsheet using Microsoft Excel. Learn through doing by employing skill-based simulations creates a working understanding of the platform’s complexity while teaching its core features. You will learn to input and format data and then create the formulas to shape that data into usable information. With the data housed within the spreadsheet you make; you will also learn to create a variety of different charts and graphs to best illustrate your findings. Like Word and Outlook, knowing how to use Excel is vital to securing a position in an office environment.

What will you learn:

  • Calculate totals using the quick analysis tool.
  • Build, edit and run queries.
  • Filter and sort data using auto fillers and slicers.
  • Adding, changing and forecasting values using Trendlines.

Create eye-popping displays that will bring your presentations to life. Prepare to make these presentations for the workplace. Manipulate documents by adding graphics, animation and charts that will keep your audience engaged.

What will you learn:

  • How to create a presentation
  • Align your slides in a coherent manner
  • Use the proper language to convey your message concisely
  • Insert visual aids to highlight your points

This is a fundamental knowledge and understanding of the human body, necessary for medical office assistants to interact with a clinic’s medical staff. Learn the origin, nature and course of diseases and the clinical procedures to diagnose a patient. Medical terminology and the root of these words will also be examined.

What will you learn:

  • Human anatomical terms.
  • Medical procedure terminology.
  • The language of anatomy, dermatology, gastroenterology, urology, reproduction and gynecology.

The second course focuses on the subject of the human body and its functions. Students will focus on the basic anatomical structure of the human body through descriptions, illustrations and exercises. By continuing these studies students are further prepared to aid doctors and nurses in a medical clinic setting.

What will you learn:

  • The cardiovascular system and its functions.
  • The nervous system and what it does.
  • Muscles and tendons.
  • The eyes and ears.
  • The lymphatic and immune systems.
  • The endocrine system.

In one of the most important courses in the program, students work with hands-on training to learn the inner workings of medical transcription. Increase your medical vocabulary as you transpose medical records and explore all aspects of human anatomy, physiology and organ systems.

What will you learn:

  • How to spell important terms, match and label different categories.
  • Compiling similar conditions into matching categories.
  • Transcription software and its functions.


Students learn the skills every medical assistant requires to work in a medical clinic. Medical assisting, its influence in healthcare and a medical setting. Your role on a healthcare team, legal and ethical responsibilities, the procedure for medical records and documentation. The importance of electronic communication in a medical office setting is also examined.

What will you learn:

  • Medical assisting.
  • The health care team, professionalism and interpersonal communication.
  • Legal and ethical issues.
  • Electronic communication and records documentation.edc 

This course allows students to develop both administrative and clinical skills needed in a medical clinic setting. Learn the complexities of infection control practices and safety, how to properly run a patient reception area, how to measure a patient’s vital signs and the proper protocol for taking patient inquiries over the telephone.

What will you learn:

  • Infection control.
  • Safety and patient reception.
  • Treatment areas and patient assisting.
  • Vital signs and measurement (height, weight and blood pressure).

This course teaches students to prepare, review and submit medical bills on behalf of a clinic or medical facility. Hands-on training will teach you how to use the top Electronic Medical Record system software used in offices and medical clinics.

What will you learn:

  • Provider-based medical billing.
  • Health Insurance payment.
  • The International Classification of Disease codes.
  • The Healthcare Common Procedure Coding System.
  • Billing for office, inpatient and nursing facilities.
  • Claims submissions and Denials and Appeals for insurance claims.

A vital course for students who want to work in a hospital environment. The skills learned in this course help hospitals work as smoothly as possible. Topics covered in this course include transcribing physicians’ orders and registration of patients for admittance. You will also learn to maintain patient charts and schedule patients for procedures such as tests or surgery. 

What will you learn: 

  • Patient verifications.
  • Confirm drug orders.
  • Creating and filling out forms for laboratory work and diagnostic imaging. 

Designed to expand your knowledge of first aid, this course covers a range of essential topics such as Medical/Legal Aspects, Spinal Injuries, Environmental Emergencies, Bone and Joint Injuries, Abdominal and Chest Injuries, Burns, Respiratory Emergencies, and many others. You will also learn the life-saving techniques involved in Cardiopulmonary Resuscitation. Upon completion, you will be certified for a period of three years.

Now that you have completed your diploma course, you now have to get out and try and find a job. Through our career management course, learn the right way to find opportunities and present your skills in the job market. From the application process through the interview to receiving an offer letter, you will stand out from other applicants.

What will you learn:

  • How to plan, write and format a complete resume.
  • Finding the right jobs for you.
  • Presentation skills for the interview process.

Program Objectives:

Graduates of the Medical Office Administration Diploma program leave with the skills needed to join a medical clinic or hospital setting in an administrative capacity. They are prepared with the expertise required for filing and maintaining patient records, managing internal and external correspondence, preparing patient files to be shared with other clinics or specialists and being the initial point of contact between a clinic and the patient. You will also gain a basic understanding of the human body and simple medical procedures so you may assist the trained medical staff with important tasks like measuring and recording vital signs such as blood pressure.


All diploma courses have different grading systems. For most, it is a combination of homework, assignments, quizzes and exams.  Some course grading is 100% based on assignments or exams. 

  • Homework and Assignments – 30%
  • Review Quizzes – 30%
    These will test your comprehension of course materials following each section of the course.
  • Knowledge Assessments – 40%
    An overall assessment of the course material, may consist of one or more exams.
Average Duration

33 weeks at 20 hours per week.


All courses are taught in English.

Global Applications

Apply your new knowledge and skills around the World.

Textbook Included

World-class textbooks are available with no extra cost.

Transfer Credits

Module credits you have completed can be put towards a Diploma.

Program Textbooks

Below is a selection of textbooks students will use when taking this course. Our textbooks are painstakingly selected for their industry-standard content and authors who are considered leaders in their respective fields. 

Medical Language for Modern Health Care

Medical Language for Modern Health Care uses a contextual learning approach to introduce medical terminology within a healthcare environment. Chapters are broken into lessons that present and define terminology through the context of anatomy and physiology, pathology, diagnostic, and therapeutic procedures as well as pharmacology.


Rachel Basco: Professor Basco found her interest to be in nonclinical education and began instructing biology courses at Bossier Parish Community College in Bossier City, Louisiana. She completed a graduate certificate in instructional design from the University of Wisconsin-Stout to improve her expertise in online learning. She is employed as a project director and adjunct instructor in medical terminology at Bossier City Community College

Healthcare Documentation and Medical Transcription

This innovative text uses a simulation approach to give students interested in healthcare documentation and medical transcription careers a working knowledge of medical reports standard in both acute and chronic care settings. Readers have access to transcription of 107 patient medical reports. Organized by body system, the text includes full-colour anatomy and physiology illustrations to make medical terminology easier to master.


Patricia Ireland: Active in the field of medical transcription since 1968, both as a multispecialty practitioner and as an instructor. She has been a medical transcriptionist instructor since the 1970s, teaching online medical transcription programs since 2000. She has co-authored four medical transcription textbooks.

Medical Assisting – Administrative and Clinical Procedures

The medical assisting profession is soaring to new heights with the expansion and diversity of roles and changes in the healthcare environment. Today’s medical assistants must juggle many tasks in the medical office to keep up with the changes. The seventh edition of Medical Assisting: Administrative and Clinical Procedures with Anatomy and Physiology was updated to help students as well as instructors learn these ever-changing tasks and stay current in the healthcare environment.


Kathryn A. Booth: A registered nurse (RN) with a master's degree in education as well as certifications in phlebotomy, pharmacy tech, and medical assisting. She has over 30 years of teaching, nursing, and healthcare experience that spans five states. As an educator, Kathy has been awarded the teacher of the year in three states where she taught various health sciences, including medical assisting in both a classroom and an online capacity. She enjoys presenting innovative new learning solutions for the changing healthcare and educational landscape to her fellow professionals around the world.

Build Job-ready Skills To Succeed in Canada

Take advantage of an increasing job market in Canada.


Job Postings

$45,600 CAD*

Average salary

Job Opportunities

Medical Receptionist
Medical Transcriptionist
Medical Coder
Medical Billing Specialist
Medical Records Clerk
Medical Assistant
$38,000 CAD
$48,500 CAD
$54,500 CAD
$47,000 CAD
$43,500 CAD
$42,500 CND


These statistics are from naukri.com from February, 2023 and may not represent current employment numbers.

Skills You Will Gain

  • Medical Transcription

  • Writing

  • Editing

  • Filing

  • Computers

  • Communication

  • Clinical Skills

  • Organization

Enroll Now To Start Today

Medical Office Administration Diploma


All Taxes and Fees Included

Exclusive Benefits of a Sundance College Diploma

Sundance College Logo

Recognized Canadian Education
By completing this course, you will earn recognized Canadian educational credentials in this subject. Canadian post-secondary institutions are considered some of the best and most affordable academic institutions in the world.

Priority Support
All Sundance College students have access to priority technical support with regards to their online learning. 

Credits Transfer to all Sundance Colleges within Canada
All module credits are transferable. They may be used to complete all applicable Sundance College Diploma Programs.

Shareable Certificate upon completion
You can share your module on your LinkedIn profile, on printed resumes, CVs, or other documents.


Enrolling in a NeoCanada Diploma, MicroDiploma or Module course is easy. Simply follow these steps:

Step 1: Choose your program

For this, you can use the search tool on the top or access the program list in the main menu.

When you have found the listed programs that matches your expectations, click on the “Learn more” button. This will take you to the course description page.

Step 2: Click the “Enroll Now” button

Once you have chosen your program, you will find the red ‘Enroll Now’ button at the top and bottom of the page. Clicking this button will take you to the payment page.

Step 3: Check out

Now, all that is left is for you to fill in your personal and payment information and click on “Place Order”.

Once submitted and your payment is confirmed, you will get confirmation of your transaction, and you can begin your course.

View the steps to enroll here.

Everything depends on your experience, location, industry, and the job market itself. According to data from the U.S. Bureau of Labor Statistics and PayScale:

The average salary for a Medical Office Manager in the United States is around $55,000 per year.

The average salary for a Medical Billing and Coding Specialist in the United States is around $44,000 per year.

The average salary for a Health Information Manager in the United States is around $72,000 per year.

The job market for Medical Office Administration careers is expected to remain strong, with opportunities available in a variety of healthcare settings such as hospitals, clinics, and private practices.

According to the U.S. Bureau of Labor Statistics, employment of medical and health services managers (which includes Medical Office Managers and Health Information Managers) is projected to grow 18 percent from 2020 to 2030, much faster than the average for all occupations.

Online learning is user-centric. Students can study at their own pace, repeat assessments, and take breaks when needed. This helps students to balance their work, education, and family without feeling overwhelmed.

Online learning is accessible. Students only need a space to work with a connection to the internet. Anyone can turn their home into a classroom with Online Learning!

Online learning costs less. NeoCanada doesn’t have classrooms, so we can charge less for the exact same learning materials that are used in Canadian Colleges and Universities. Students also save money because they don’t have to pay for transportation between the classroom and their residences.

‘Four in five Canadian post-secondary students feel the COVID-19 pandemic has fundamentally changed their expectations of a higher education experience and want a tertiary education that matches their digital lifestyle, finds new poll research by KPMG in Canada.’

Absolutely! NeoCanada is always open; you can access your course materials in the morning, afternoon, or nighttime. This helps you schedule your learning in ways that work best for you, ensuring that you have the time to complete your studies.

Canada is known for its educational excellence. This is why Canada is one of the top education destinations in the world, with over 620,000 international students enrolled.

Canadian education is recognized and highly valued around the world; employers know that it’s an accomplishment to receive a credential from a Canadian Institution.

Graduates from Canadian post-secondary institutions have higher employability rates, making them more competitive in the job market both domestically and globally.

Diplomas focus on a distinct discipline and are intended to give students a practical education to develop greater knowledge. Graduates of Diploma Programs have proven themselves to be capable individuals and are highly valuable to employers.

  • Diplomas are comprised of 4-7 MicroDiplomas

MicroDiplomas are a section of a Diploma. They are intended for students who want to upgrade their skills or get a comprehensive education in a new subject.

  • MicroDiplomas are comprised of 2-4 courses.

Modules provide students with knowledge of a single subject and are an excellent way for students to try out online education and learn something new.

You get all the benefits of a Canadian education without the travel, lodging, or time spent away from home that traditional in-person Canadian schools incur on foreign learners. You can remain in your country with your friends, family, and support networks without interrupting your current job or lifestyle. 

NeoCanada provides educational services designed to assist students in improving their qualifications and credentials for potential immigration to Canada. Our courses are designed to educate and equip you with the necessary skills and knowledge to find employment once you arrive in Canada, but we do not guarantee any specific immigration outcomes.

NeoCanada is not an immigration consulting firm or an immigration service provider. We do not provide legal advice, immigration advice, or assistance in the immigration application process. Our services are solely focused on education and skill enhancement.

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